We love getting feedback from our customers! Even when something didn’t go quite right (as it occasionally does) we want to hear about it so we can improve in future. This page shows all of the reviews we’ve collected over the years:

Based on 237 reviews
Old London, 19oz
Josie B. (Clinton, US)

I ordered engraved tankards for our wedding not realizing they were going to be shipped from England to the US and I was worried they wouldn't get here on time. I emailed Gareth and he responded quickly and assured me my tankards would be on time. We received the cups in just a few days and they are beautiful!! Very excited to give them to our party in a few days! Will share pictures and we get them back! Thank you Gareth for everything!!

Baltimore Police Tankard
Bobby B. (Baltimore, US)
London tankard

Gareth at the Crafted Cup has a superb quality product and is very willing to take your ideas and make them come to life. The Crafted Cup Company is the only company I will deal with from now on. I can't say enough about their customer service and attention to detail. Great job guys. Keep up the great work.

Classic tankard, 19oz
Marlene J. (Milton Keynes, GB)
2nd purchase from this company! Very pleased!

Love the tankard! This is the 2nd purchase from this company. I highly recommended!

Thank you!

Great gift

Just as expected

Old London, 19oz
Alison W.
Amazing service and quality

We purchased these as gifts for our wedding party and they did not disappoint! We had to get expedited shipping and they arrived before we expected and were of a very high quality. Extra marks for adding the names to bottom of the boxes for us - this was super helpful!

A fabulous birthday gift!

I bought a tankard for a buddy's birthday gift. He LOVED it! The quality and craftsmanship of the product, the precise and beautiful custom engraving, and the speedy, secure delivery were all outstanding! I am very pleased, and I will enthusiastically recommend you to all my friends!


Just what I was looking for and the quality is great. You have a wonderful selection.


Great quality with wonderful engraving. Thanks for providing something made like it used to be!

The Cup I've been looking for.

Nice simple design. Feels sturdy. Easy to clean. 20oz capacity means less refills needed.

Great product

This was a retirement gift for a colleague ! It arrived quickly and was perfect !

Worcester tankard

I purchased these for my son's promotion to colonel. He was very happy with them.

Beautiful and the shipping time was astounding

These tankards (engraved) were a wedding gift. My son reports that they have good heft and a delightful "lip feel". The engraving is lovely and just as I designated. The shipping was eye-popping fast. I figured it would be about 10 days at best, and they were delivered in 3!!

Happily traditional and perfect for

Happily traditional and perfect for personalizing.



It was stolen...

... by my 11 year old son who said it was the same as the characters in Skyrim use. Guess I have to get another one. Great quality and look.

Oh no! Good luck getting it back Robert!

Satin tankard, 19oz
Christopher P.
Excellent product and customer experience

There was some confusion on my address when I made my order (my fault) and Gareth reached out immediately to confirm the correct details. The tankard then arrived incredibly quickly. I am very impressed with the engraving. Overall, better than I imagined it would be.

Beautiful Piece

Awesome cup with beautiful engraving. It's of a wonderful quality and it's utterly gorgeous.

Love it.

Very well made and it looks nice in my bar. I purchased two and I'm glad I did. Great craftsmanship.

Vanguard tankard

The item shipped quickly and was neatly packaged. The quality of the item is superior and is a great looking piece. I would highly recommend this item.

A well crafted tankard

A commanding presence by a superior tankard. Well made, sturdy and more than capable of holding up to hours of gaming, drinking and way too heavy to ever tip over. Couldn’t be happier.

A Great “Classic” Looking Tankard

Drinking out of this tankard makes me feel like I’m in some old English tavern. The handle feels good in the hand, and it’s almost shiny as a mirror in person (especially after giving it a wash and drying it with a washcloth). I also love that I can travel with it without having to worry about it shattering like glass. If I have any complaint, it’s that it isn’t quite as hefty as I was expecting, although I’ve never owned a metal tankard before so I might’ve been expecting it to be heavier than they really are. Overall I love my tankard!

Grest engraving and service.

Engraving was beautiful and customer service was excellent.

Hi Gareth. I just want

Hi Gareth. I just want to say the Vanguard Tankard 19oz [superior grade] I purchase is beautiful! The engraving came out wonderful. My disappointment is in the bottom of the tankard. The bottom is so thin and flimsy the inscriptions on the outside bottom are poking through to where you can see them at the bottom inside the tankard. This cup will last a lifetime and beyond but I'm not sure the bottom will make it. Also after washing it out to make it drinkable when presented to the receiver I noticed very small black pitting on the bottom. I'm sorry to complain, the tankard and engraving is beautiful but the bottom is a big disappointment as compared to quality of the rest of this item. Thanks for taking time to read this. Have a wonderful Christmas!

Kind Regards,
Kevin Morton

Great gift

My husband loved it. Great quality

It’s ok

Tankard was dirty at bottom seam and scratched in various places. Looks to me that both I ordered were handled to put on names of my son and me but was scratched in the process and not buffed out.

I am exceedingly sorry that these were not up to our usual standards and have sent you an email to organise a replacement before Christmas.

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