We love getting feedback from our customers! Even when something didn’t go quite right (as it occasionally does) we want to hear about it so we can improve in future. This page shows all of the reviews we’ve collected over the years:
I’m very pleased with the mug I bought. Very good weight, perfectly engraved, and delivered promptly.
My tankard was ordered and arrived in the promised window even though there was some confusion with the. design. Confusion was on my part. Garth did an awesome job and was very patient. Again, Tankard arrived within the time promised. I would recommend to anybody planning a special occasion - Conferences, Bachelor Parties - a quality rememberance to be proud of that will last and has a true utilitarian purpose. I will be ordering more.
The logos I had engraved on the last 5 tankards I ordered were not as good as the first one I ordered.
But this was the fault of the logo design and not the engraving.
I purchased this tankard to commemorate my military service and it is absolutely beautiful! Thank you so much.
I ordered a mug with a butterfly on one side and a rat on the other and the designs came out great. Being able to see on a 3D model view beforehand was extra helpful! Solid cup!
We are quite impressed with the 19 oz Classic Tankard. It was delivered on time, and is beautifully inscribed, including the image and the lettering. It is stately and also looks very solid. The only remaining unknown is whether it will properly hold beer (probably some sort of Belgian ale) when put to the test -- I’m guessing it probably will!
Good job, and thank you.
I personalized the Pilsner tankard with both an image and passage; the engraving looks great! The tankard itself also looks and feels amazing. It took less than two weeks to receive which was a pleasant surprise especially since it was personalized. I highly recommend.
I ordered, from the UK, a Georgian Tankard for my Grandson who lives in Texas. The whole procedure was very easy and my Grandson loved his birthday present which has his initials engraved on it. It was delivered when it was scheduled to be. Thank you so much.
Truly a masterfully crafted tankard. Everything about this mug screams quality on first impressions and I have no doubt it will be a family heirloom. Feels welcoming in the hand, like it's begging to be drank from. This is my first purchase from The Crafted Cup Co. and I know it won't be the last!
The customer service from Gareth has always been top notch. I have been ordering custom engraved mugs from him for years now and the transactions are always seamless, kind and professional.
I ordered engraved tankards for our wedding not realizing they were going to be shipped from England to the US and I was worried they wouldn't get here on time. I emailed Gareth and he responded quickly and assured me my tankards would be on time. We received the cups in just a few days and they are beautiful!! Very excited to give them to our party in a few days! Will share pictures and we get them back! Thank you Gareth for everything!!
Gareth at the Crafted Cup has a superb quality product and is very willing to take your ideas and make them come to life. The Crafted Cup Company is the only company I will deal with from now on. I can't say enough about their customer service and attention to detail. Great job guys. Keep up the great work.
Love the tankard! This is the 2nd purchase from this company. I highly recommended!
We purchased these as gifts for our wedding party and they did not disappoint! We had to get expedited shipping and they arrived before we expected and were of a very high quality. Extra marks for adding the names to bottom of the boxes for us - this was super helpful!
I bought a tankard for a buddy's birthday gift. He LOVED it! The quality and craftsmanship of the product, the precise and beautiful custom engraving, and the speedy, secure delivery were all outstanding! I am very pleased, and I will enthusiastically recommend you to all my friends!
Great quality with wonderful engraving. Thanks for providing something made like it used to be!
Nice simple design. Feels sturdy. Easy to clean. 20oz capacity means less refills needed.