Contact & FAQs

Common queries answered

Frequently asked Questions

It depends on where you are and what you order (especially on whether your order includes engraving or not). 

We aim to present a good range of quick and low cost (or free) shipping options in the cart for you to choose from.  Enter your shipping address in the cart to see what the options are to your area.

Read more on our shipping page.

Our returns policy is pretty simple:  If you’re not happy with your purchase for any reason let us know within 14 days and you can return it for a full refund.  If we made a mistake somehow then we will pay for the return shipment too. 

Check for more details on our returns page.

All shipments are tracked. We will send an email with the tracking details shortly after shipping.  

Please use the contact form opposite or call using our toll-free (in the USA) phone number in the header and footer of this website.

If your shipping address is in Michigan then yes, we will add 6% Sales and Use Tax to your order.

In other cases we do not charge tax, but please note that if you are ordering from outside the USA you may need to pay customs duties or GST (in Australia) which we do not cover.

No!  We have put a lot of time into making sure our website is safe to use and part of our approach is based on the idea that nobody can steal something we don’t have.  For this reason we do not keep credit card details after your purchase has been processed.

Read more on our Privacy policy page.

Still need help?

Get in touch with us

Please let us know if you have any questions.  The best way is via the contact form below, but feel free to call if you prefer on 888 886 5119.

Free USA & Canada shipping

on all pewter cups

Simple returns & 100% refund

within 14 days of delivery

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

The Crafted Cup Company